Refund Policy

Effective October 15, 2026

1. Full refund, no questions asked, when:

• we can't scan your store or can't produce your report;
• your report hasn't arrived within 24 hours of payment and we can't deliver it after you contact us;
• you were charged twice or bought the same report twice by mistake.

2. When we fix it instead

If your report has a technical problem, for example a page was scanned incorrectly or the report won't open, tell us and we'll re-run the scan and send a corrected report for free. If we can't fix it, we'll refund you in full.

If some of your pages block our scanner, the report shows that as a finding, because AI assistants run into the same block. That alone isn't grounds for a refund, but if it prevents a useful report, write to us and we'll make it right.

If you accidentally typed a typo in your store URL at checkout, email us with the correct URL and we'll run one replacement scan for your store for free.

3. When refunds don't apply

The report is digital content generated and delivered right after you pay. Once it has been delivered as described, we don't offer refunds for a change of mind, or because the report found issues you disagree with or results you were hoping were different. By completing checkout you ask us to start generating the report immediately, and you acknowledge that any statutory right to withdraw ends once the report is delivered. This doesn't affect rights you have under consumer law that can't be excluded.

4. How to ask for a refund

Email [email protected] within 14 days of purchase with your order number (it's in your Creem receipt) and a short note on what went wrong. We reply within 2 business days.

Approved refunds are issued by Creem, our Merchant of Record, to your original payment method. Banks usually show it within 5 to 10 business days.

5. Chargebacks

Please contact us before opening a dispute with your bank. We'll resolve problems faster that way, and a refund is always quicker than a chargeback.